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One cabinet, both seasons

Heat Pump Services in Norcross

Repair, replacement and installation for the heat pump that keeps the space comfortable in every season.

Heat pump unit beside a modern home entrance and driveway

A Single Unit Pulling Double Duty

From the driveway a heat pump passes for an ordinary condenser, yet it runs in both directions, carrying heat out of the building through summer and drawing it in through winter. That two-way design suits Norcross, where cooling season stretches for months and winter mostly stays mild, and it also means the equipment rarely gets an off season. HVAC Norcross repairs, replaces and installs heat pumps in houses and commercial suites, including dual-fuel arrangements that let a gas furnace carry the load on the bitterest nights. Plenty of heat pump calls begin with behavior that is perfectly normal. On cold, wet days frost builds on the outdoor coil, and the unit clears it with a defrost cycle: the fan pauses, a cloud of vapor drifts up and there is a whoosh as the reversing valve shifts. That is routine. What is not routine is a cabinet sealed in ice, cool air from the vents while the thermostat says heat, backup heat strips that never seem to shut off or a system that refuses to swap modes. Those signs point toward a failed defrost board or sensor, a reversing valve that sticks, a low charge, a tired outdoor fan motor or thermostat settings that lean on backup heat too early. With dual-fuel equipment we also confirm that the handoff between heat pump and furnace happens at a sensible outdoor temperature. When replacing makes more sense, we size the new heat pump to the building and its ducts and translate the SEER2 and HSPF2 ratings into plain language.

Heat Pump Work Our Norcross Crews Handle

A heat pump carries a few parts an ordinary condenser lacks, and each gets its own check.

  • Defrost that never finishes

    Boards, sensors and timing tested when the outdoor coil stays buried in ice.

  • Stuck reversing valve

    The valve and its solenoid tested when the unit refuses to leave heating or cooling.

  • Backup heat that overworks

    Heat strips and their staging checked so they help on cold mornings instead of running all winter.

  • Charge in both modes

    Refrigerant checked in heating and cooling, with any leak found and sealed before a recharge.

  • Compressor and outdoor fan

    Motors, capacitors and contactors tested for the wear that comes from working every month of the year.

  • Heat pump plus gas furnace

    The handoff point between the two heat sources set and tested to suit the building.

  • Sizing a new heat pump

    Replacement capacity worked out from the space and its ducts, with indoor equipment matched to it.

  • Install and two-mode startup

    Lines, drain, power and controls connected, then the system proven in heating and in cooling.

A Norcross Heat Pump Call, Step by Step

  1. Tell us the mode and the symptom

    Tell us what mode the system was in, what you saw outside and whether the backup heat seems to run constantly. That narrows the possibilities quickly.

  2. Run it hot, run it cold

    Our tech puts the equipment through a heating run and a cooling run, watches a defrost, records the readings and then explains the fault and the price before any work.

  3. Repair and watch a defrost

    After the repair or installation, the heat pump is cycled through both modes and a defrost test to confirm it is ready for whatever the weather brings.

Why Owners Bring Their Heat Pumps to Us

  • Normal defrost is not billed

    Steam and a whoosh from the outdoor unit get explained on the phone, not turned into a repair ticket.

  • Heating and cooling both proven

    A heat pump is checked in heating and cooling, because a repair in one mode can hide a problem in the other.

  • Plain talk on replacing

    When a heat pump is worn out, you get sizing and options explained clearly, not a hard sell.

  • Both modes on the gauges
  • Gas furnace pairings handled
  • Replacements sized by load
  • Cost explained before work

Norcross Heat Pump Frozen Solid or Blowing Cool?

Let us know which mode the unit is in and how it is acting. We will help you tell normal defrost from a real problem and get it fixed if it needs it.