One cabinet, both seasons
Heat Pump Services in Norcross
Repair, replacement and installation for the heat pump that keeps the space comfortable in every season.
A Single Unit Pulling Double Duty
From the driveway a heat pump passes for an ordinary condenser, yet it runs in both directions, carrying heat out of the building through summer and drawing it in through winter. That two-way design suits Norcross, where cooling season stretches for months and winter mostly stays mild, and it also means the equipment rarely gets an off season. HVAC Norcross repairs, replaces and installs heat pumps in houses and commercial suites, including dual-fuel arrangements that let a gas furnace carry the load on the bitterest nights. Plenty of heat pump calls begin with behavior that is perfectly normal. On cold, wet days frost builds on the outdoor coil, and the unit clears it with a defrost cycle: the fan pauses, a cloud of vapor drifts up and there is a whoosh as the reversing valve shifts. That is routine. What is not routine is a cabinet sealed in ice, cool air from the vents while the thermostat says heat, backup heat strips that never seem to shut off or a system that refuses to swap modes. Those signs point toward a failed defrost board or sensor, a reversing valve that sticks, a low charge, a tired outdoor fan motor or thermostat settings that lean on backup heat too early. With dual-fuel equipment we also confirm that the handoff between heat pump and furnace happens at a sensible outdoor temperature. When replacing makes more sense, we size the new heat pump to the building and its ducts and translate the SEER2 and HSPF2 ratings into plain language.
Heat Pump Work Our Norcross Crews Handle
A heat pump carries a few parts an ordinary condenser lacks, and each gets its own check.
Defrost that never finishes
Boards, sensors and timing tested when the outdoor coil stays buried in ice.
Stuck reversing valve
The valve and its solenoid tested when the unit refuses to leave heating or cooling.
Backup heat that overworks
Heat strips and their staging checked so they help on cold mornings instead of running all winter.
Charge in both modes
Refrigerant checked in heating and cooling, with any leak found and sealed before a recharge.
Compressor and outdoor fan
Motors, capacitors and contactors tested for the wear that comes from working every month of the year.
Heat pump plus gas furnace
The handoff point between the two heat sources set and tested to suit the building.
Sizing a new heat pump
Replacement capacity worked out from the space and its ducts, with indoor equipment matched to it.
Install and two-mode startup
Lines, drain, power and controls connected, then the system proven in heating and in cooling.
A Norcross Heat Pump Call, Step by Step
Tell us the mode and the symptom
Tell us what mode the system was in, what you saw outside and whether the backup heat seems to run constantly. That narrows the possibilities quickly.
Run it hot, run it cold
Our tech puts the equipment through a heating run and a cooling run, watches a defrost, records the readings and then explains the fault and the price before any work.
Repair and watch a defrost
After the repair or installation, the heat pump is cycled through both modes and a defrost test to confirm it is ready for whatever the weather brings.
Why Owners Bring Their Heat Pumps to Us
Normal defrost is not billed
Steam and a whoosh from the outdoor unit get explained on the phone, not turned into a repair ticket.
Heating and cooling both proven
A heat pump is checked in heating and cooling, because a repair in one mode can hide a problem in the other.
Plain talk on replacing
When a heat pump is worn out, you get sizing and options explained clearly, not a hard sell.
- Both modes on the gauges
- Gas furnace pairings handled
- Replacements sized by load
- Cost explained before work
Norcross Heat Pump Frozen Solid or Blowing Cool?
Let us know which mode the unit is in and how it is acting. We will help you tell normal defrost from a real problem and get it fixed if it needs it.